Last Updated: May 17, 2007

1.0 Purchase Process

• 1.1 Is there a money back guarantee?
• 1.2 What should I do in case of any problems during purchasing process?
• 1.3 How long does it take to fill an order or respond to a question?
• 1.4 Do you charge VAT Taxes?
• 1.5 My credit card was declined when ordering. Now what?

2.0 Online Purchase Process

• 2.1 What kind of credit cards do you accept?
• 2.2 Is it safe to use my credit card on Web20Tools purchase site?
• 2.3 How long does it take to obtain my license key after an online purchase?
• 2.4 How will the purchase appear on my credit card statement?
• 2.5 Can I purchase in my local currency?

3.0 Other Types of Purchases

• 3.1 Can I purchase with a check or Purchase Order?
• 3.2 Can I purchase with a Wire Transfer?
• 3.3 How can I get the physical media for the software I purchased and what is the cost?
• 3.4 How do I activate the Web20Tools software I have with the license key I purchased?
• 3.5 I want to buy several products from Web2.0Tools. Are any discounts available?
• 3.4 How do I activate the Web 2.0 Tools software I have with the license key I purchased?
• 3.5 I want to buy several products from Web20Tools. Are any discounts available?
• 3.6 What exactly will I receive if the product is delivered by e-mail?

4.0 Support and Maintenance

• 4.1 What is included in Support and Maintenance?
• 4.2 Will you notify us when it is time to renew our annual Support and Maintenance?

5.0 Miscellaneous Questions

• 5.1 Who is ToolButton Inc.?
• 5.2 What type of licenses are available?
• 5.3 How do I install the trial version of Web20Tools software?
• 5.4 How do I get upgrades?
• 5.5 What happens if I lose the license key?
• 5.6 Are there any export restrictions?
• 5.7 Can I transfer a license I own to another user?
• 5.8 Are there discounts for purchases of multiple units of software?
• 5.9 Do you offer academic discounts?
• 5.10 Do you offer competitive upgrades?

Sales contact information

Phone: 1-780-702-1416
Email:

Note: We accept the following orders: Credit Card, PayPal, Phone, Fax, and/or Purchase Orders

1.1 Is there a money back guarantee?

Yes. Our software does all it is advertised to do, and then some. We are certain you will be very satisfied with it, and to be sure, we offer you this guarantee:
"Our software is guaranteed to provide you with accurate and reliable functionality. If, for whatever reason, you are not 100% satisfied with it, simply return it within 30 days of your purchase for a full, no-questions-asked, unconditional refund."

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1.2 What should I do in case of any problems during purchasing process?

Please contact us with a description of the problem.

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1.3 How long does it take to fill an order or respond to a question?

Online orders are filled within 12 hours.
Fax orders are filled within 24 hours.
E-mail responses are handled within 2 hours typically during normal working hours, with a maximum of 24 hours during the business week.
Purchase Orders are usually processed within 24 hours of receipt.

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1.4 Do you charge VAT Taxes?

Web20Tools does not collect or distribute VAT taxes regardless of country of origin or corporate/non-corporate status. However, we do charge G.S.T. if you are a Canadian resident.

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1.5 My credit card was declined when ordering. Now what?

When I tried to place an order your order system declined my card. How do we straighten this out?

First please check that you have entered the credit card number correctly and that you are using the correct expiration date. Then check with your credit card company to be sure that the card has ample funds available and that the card is currently active.

If you confirm that the card has sufficient funds and is active, it may be a processing issue between our bank and your credit card company. Some cards, particularly with international orders, may encounter these types of issues.

The easiest thing to do in this case is to try another card. If you encounter the same problem with another card, or do not have another card you can use, please call our sales department at 780-702-1416 102, or sales@web20tools.net. Please include any information that you have obtained from your bank, such as confirmation that the card is active. We will immediately begin working with our processing center to resolve the issue quickly and will contact you to let you know what is being done and where things stand.

Important Note: We do not maintain your credit card number on file and therefore, cannot re-process or retry a purchase.

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2.1 What kind of credit cards do you accept?

We accept the following major credit cards: Visa and MasterCard (and PayPal too)

We do not accept: American Express and Discover

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2.2 Is it safe to use my credit card on Web20Tools purchase site?

Web20Tools and has taken great precautions to ensure that your credit card information is kept secret through the use of RSA encryption. This security is generally regarded as one of the strongest available.

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2.3 How long does it take to obtain my license key after an online purchase?

After our registration service receives your online credit card order, it may take up to 12 hours to authorize your transaction. As soon as your charge is authorized you will receive an authorization e-mail with your serial number. If your credit card is declined, then you will receive an e-mail stating the reason. If you do not receive any e-mail within 24 hours, then there is a problem with your order. In that case, please contact us by e-mail at with your name, and the approximate date and time of your order to obtain the status of your order or call 1-780-702-1416.

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2.4 How will the purchase appear on my credit card statement?

ToolButton Inc. or Web20Tools will appear on your credit card statement. You will receive an order confirmation and receipt by e-mail at the time when your credit card is charged.

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2.5 Can I purchase in my local currency?

No, sorry we accept USD only.

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3.1 Can I purchase with a check or Purchase Order?

Yes. Follow the Purchase Order instructions.

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3.2 Can I purchase with a Wire Transfer?

Yes we accept wire transfers. Please note that we do not accept responsibility for payee bank fees. Please use the following information to purchase via a wire transfer:

International SWIFT code: CIBCCATT
ABA Routing: N/A
Bank Transit number: 00059
Bank number: 010
Bank Acct number: 0280410
Account Name: ToolButton Inc.
Bank: CIBC, 3rd Floor, 10102 Jasper Avenue, Edmonton, AB T5J 1W5

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3.3 How can I get the physical media for the software I purchased and what is the cost?

We offer physical media in the form of a CD/DVD in addition to the electronic delivery of our software. The media should arrive 10 to 15 days later. The cost is USD $50 per CD ordered, plus shipping.

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3.4 How do I activate the Web20Tools software I have with the license I purchased?

When you run the software for the first time, the 30-day trial period limitation of the software is activated.

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3.5 I want to buy several Web20Tools products. Are any discounts available?

Web20Tools offers several bundles. We are always a sucker for a good deal. Contact us at sales@web20tools.net and send us your request.

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3.6 What exactly will I receive if the product is delivered by e-mail?

You will receive an order confirmation e-mail that will include the license key purchase reference number, payment confirmation, and invoice. The confirmation also includes contact information for billing, service, support, and product registration.

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4.1 What is included in Support and Maintenance?

Support includes email support during our standard business hours provided your Support and Maintenance is kept current.

Response time for email support is typically 1 business day. Requests are handled on a first-in, first-out basis.

Maintenance includes ALL minor and major version updates and upgrades to the software at no charge as long as your Support and Maintenance is kept current. You will then have access to our latest and greatest releases at no charge.

Support and Maintenance starts at the date of purchase and continues for one year. You have the option to purchase a renewal each year, provided you do so prior to your maintenance expiring. In the event your maintenance contract does expire, you will need to purchase an upgrade for your licenses to become current.

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4.2 Will you notify us when it is time to renew our annual Support and Maintenance?

Yes, approximately one month before your Support and Maintenance contract is due to expire we will send an email to the person on record for your purchase. However we sometimes find that the original person who made the purchase is no longer with the company and can have difficulty locating the proper contact for the renewal.

We do not maintain your credit card number on file and therefore, cannot process recurring purchases.

Please keep in mind that although we will send a reminder as a courtesy, it is ultimately the customers responsibility to ensure that your Support and Maintenance is renewed prior to its expiration. In the event your Support and Maintenance expires, you will need to purchase an upgrade for your licenses should you need support or want to bring your software up to date in the future.

Please use whatever measures are available within your company for license accounting or configuration manangement so that the correct department is notified of the rewewal as a result of your internal procedures for such renewals.

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5.1 Who is ToolButton Inc.?

ToolButton Inc. is the company that owns and operates Web20Tools

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5.2 What type of licenses are available?

View the Compare Licenses page.

Large multi-volume licenses can be obtained with purchases of 21 units or more. Contact or 780-702-1416 to learn more.

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5.3 How do I install the trial version of Web20Tools software?

The file you download is a trial version. Follow the instructions for installation. A license key can be added later without reinstalling or modifying your installation.

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5.4 How do I get upgrades?

We will notify you by email when upgrades are available for download.

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5.5 What happens if I lose the license key?

If you lose the license key you can obtain it by email or contact us with the name, e-mail address, and proof of purchase, if available.

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5.6 Are there any export restrictions?

No. However, there may be re-export restrictions from your own country. You are solely responsible for ensuring that you comply with all Canadian, foreign and U.S. regulations applicable to the import, export or re-export of our products.

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5.7 Can I transfer a license I own to another user?

You can transfer all of your rights under the End-User License Agreement (EULA), provided you retain no copies, components, media, or any part of the software. Notification of transfer must be done in writing to Web20Tools/ToolButton Inc. and must include all software identification information. We also require that you inform us of the complete new user contact information.

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5.8 Are there discounts for purchases of multiple units of software?

We offer a tiered licensing schedule for our products. The more licenses that you buy, the less the price per unit.

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5.9 Do you offer academic discounts?

Yes, we offer discounts to academic institutions. Send an e-mail from an academic email domain or fax a copy of the letter head to establish your association with the institution. Please contact or call 780-702-1416 for more details.

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5.10 Do you offer competitive upgrades?

Yes, we do offer competitive upgrades, with the proof of purchase. Please contact or call 780-702-1416 for more details.

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5.11 What is your Canadian G.S.T. Number?

888262813RT001

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